How Cinova Pty Ltd collects, uses, stores and protects personal information. Last updated 10 July 2026.
Cinova Pty Ltd (ABN 62 692 872 969) is a custom software and AI company based in Gladstone, Queensland. This policy covers personal information handled through cinova.com.au and our day-to-day dealings with clients and enquirers. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
When you contact us or book a call, we collect what you give us: your name, email address, phone number, company, and the content of your message. If you email us, we keep the correspondence. Our website uses a lightweight first-party analytics script to count page views and referrers so we can see what content is useful; we do not run advertising trackers and we do not sell or rent personal information to anyone.
To respond to your enquiry, provide and improve our services, send information you have asked for, and meet our legal obligations. Client project data is governed by the written agreement for that project, which takes precedence over this policy where they differ.
Information is stored with reputable infrastructure providers we use to run the business, including website hosting and managed database services. Some of these providers store data on servers outside Australia (primarily the United States). We limit access to people who need it and protect it with access controls and encryption in transit. We disclose personal information only to service providers who help us operate, or where the law requires it.
We keep enquiry and correspondence records while they are relevant to an active or prospective engagement, and business records for the periods Australian tax and corporations law requires. When information is no longer needed, we delete or de-identify it.
You can ask us at any time what personal information we hold about you, ask us to correct it, or ask us to delete it. Email lachlan@cinova.com.au and we will respond within a reasonable period. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
We update this policy when our practices change and always show the current date at the top of the page.